At bilariBazar, we always strive to provide our customers with a smooth, reliable, and satisfactory shopping experience. This Return & Refund Policy explains the conditions and process applicable to product returns, replacements, and refunds.
1. Return Eligibility
Products may be eligible for return or replacement only if they meet the applicable return conditions displayed on the product page or at the time of purchase.
A return or replacement may generally be requested in situations such as:
The product received is damaged.
The product received is defective or not functioning as described.
The wrong product, size, colour, or variant has been delivered.
The product is incomplete or missing essential components.
The product does not match the product description, subject to the applicable return conditions.
Any other reason specifically covered under the return policy applicable to that product.
The applicable return period may vary depending on the product, seller, category, and reason for return. Customers should check the return eligibility and applicable return period shown on the product page or order details.
2. Return Request
Customers should initiate a return request through the available return option on the bilariBazar website or by contacting our customer support team.
When submitting a return request, the customer may be required to provide:
Order number
Product details
Reason for return
Photographs or videos of the product, where required
Other information reasonably necessary to verify the return request
Return requests may be reviewed before approval.
3. Return Pickup
After a return request is approved, customers should keep the product properly packed and ready for pickup.
Where the customer’s PIN code is serviceable, we generally aim to arrange the return pickup within 8–10 days from the date the return request is placed.
Pickup timelines may vary depending on courier availability, location, PIN-code serviceability, and other operational circumstances.
The product should be returned with its original packaging, tags, labels, accessories, manuals, invoices, and other components, wherever applicable.
4. Self-Shipping
If return pickup is not available for the customer’s PIN code, the customer may be required to self-ship the eligible return through a reliable courier service.
Please place a sheet of paper inside the package mentioning the relevant Order Number and necessary order details.
For eligible self-shipped returns, the applicable shipping cost may be reimbursed, subject to verification and the terms of this policy.
Customers must provide a clear scanned copy or photograph of the courier receipt.
The receipt should clearly mention, where applicable:
Sender’s residential or office address
Destination address
Shipment date
Shipping amount
Shipment/tracking details
Weight of the return package
The courier receipt must be genuine and must not be edited or altered.
5. Product Inspection
Returned products may be inspected after they are received by the seller or the Company.
The product should be returned in an acceptable condition and, where applicable, should include:
Original packaging
Original tags and labels
Accessories
Manuals
Warranty cards
Other components supplied with the product
The return may be rejected if the product has been used, damaged due to customer handling, altered, tampered with, or returned without required components.
6. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from the product ordered, please contact bilariBazar customer support as soon as reasonably possible.
We may request photographs, videos, packaging details, delivery information, or other evidence to verify the issue.
After verification, the customer may be offered a replacement, return, refund, or another appropriate resolution, subject to product availability and applicable policies.
7. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or other applicable conditions.
These may include certain:
Cosmetics and personal-care products
Hygiene-related products
Sealed products that cannot be returned once opened
Products specifically marked as non-returnable on the product page
Other products excluded from return under applicable law or seller/product-specific conditions
For cosmetic and personal-care products, returns may not be accepted if the product has been opened or used, except where the product is defective, damaged in transit, incorrect, or otherwise eligible under applicable law.
Customers should always check the return information displayed on the relevant product page before placing an order.
8. Return Rejection
A return request may be rejected if:
The product has been used or misused.
The product has been damaged after delivery due to customer handling.
Original tags, labels, packaging, accessories, or components are missing.
The product has been altered or tampered with.
The returned product does not match the product associated with the order.
The return request does not meet the applicable product or seller return conditions.
The product fails the required quality inspection.
If a return request is rejected after inspection, the customer may not be eligible for a refund or replacement, subject to applicable law.
9. Refund Initiation
After the eligible returned product has been successfully picked up and, where applicable, received and inspected, we will initiate the refund to the original payment source.
The refund will be processed in accordance with the applicable return conditions and payment method.
10. Refund Timeline
| Payment Method | Estimated Refund Timeline |
|---|---|
| UPI / Wallet | Instant, subject to payment provider processing; up to 4 days in case of delay |
| Credit Card / Debit Card / Net Banking | Approximately 10–12 days after refund initiation, depending on the bank/payment provider |
These timelines are estimates and may vary depending on the customer’s bank, payment service provider, or other financial institution.
11. Refund Processing
We generally initiate the refund after:
The return request has been approved.
The product has been successfully picked up or self-shipped, as applicable.
The returned product has been received where inspection is required.
The required quality check has been successfully completed.
Therefore, the actual refund initiation date may vary depending on the time taken by the courier or logistics partner to deliver the returned product to the seller or the registered office of the Company.
12. Self-Ship Refund
For eligible self-shipped returns, the applicable return shipping cost may be reimbursed after verification of the courier receipt and successful processing of the returned product.
The reimbursement is subject to the applicable return conditions and verification of the shipping charges.
13. Refund Issues
If you believe that a refund has not been received or the refunded amount is incorrect, please contact our customer support team.
We may request reasonable supporting information, such as a transaction reference or relevant bank/payment statement, to investigate the issue.
Please do not share passwords, OTPs, CVV numbers, PINs, or complete card details with anyone claiming to represent bilariBazar.
14. Cash Refunds
Refunds will generally be processed to the original payment method used for the transaction, subject to the applicable payment method and refund process.
15. Order Cancellation
Orders may be cancelled before dispatch, subject to the applicable order status and cancellation conditions.
If an order has already been dispatched or delivered, the customer may need to follow the applicable return process instead of the cancellation process.
Where a cancellation is successfully processed after payment, the eligible amount will be refunded to the original payment method, subject to applicable conditions.
16. Contact Us
If you have any questions regarding a return, replacement, cancellation, or refund, please contact our customer support team.
Vijayrekha Internet Private Limited
Shahbad Road, Shanti Puram,
Bilari, Moradabad – 244411,
Uttar Pradesh, India.
Telephone: +91 9456831785
Email: info@bilaribazar.in
17. Policy Changes
Vijayrekha Internet Private Limited reserves the right to modify, update, or amend this Return & Refund Policy and/or applicable User Agreement from time to time without prior notice, subject to applicable laws and regulations.
Any changes will become effective upon being posted on the website unless otherwise stated.
Customers are advised to periodically review this policy for the latest information.