Overview

Welcome to Bilari Bazar, operated by VIJAYREKHA INTERNET PRIVATE LIMITED. We strive to provide the best shopping experience to our customers. This Refund and Returns Policy outlines the terms under which returns, refunds, and exchanges are processed..

1. Return Eligibility

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 7 days of delivery
  • The product is unused, unwashed, and in its original packaging with all tags intact

Certain products may not be eligible for return due to hygiene or usage reasons.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food items, groceries, etc.)
  • Personal care items (if opened or used)
  • Customized or made-to-order products
  • Digital/downloadable products

3. Return Process

To initiate a return:

  • Contact us via email at bilaribazar@gmail.com or call +91 90583 50831
  • Provide your Order ID, product details, and reason for return
  • Our team will review your request and arrange pickup (if applicable)

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

5. Exchange Policy

  • Exchanges are only applicable for defective or damaged products
  • Exchange requests must be made within 7 days of delivery
  • Subject to product availability

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us at bilaribazar@gmail.com

7. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error
  • Return shipping costs may be borne by the customer unless the product is defective

8. Contact Information

For any questions regarding returns or refunds, please contact:

Mr. Mohit Mathur
VIJAYREKHA INTERNET PRIVATE LIMITED
Shahbad Road, Shanti Puram
Bilari, Moradabad – 244411
Uttar Pradesh, India

Email: bilaribazar@gmail.com
Mobile: +91 90583 50831