Shipping & Returns
At bilariBazar, we want sellers to have a simple and transparent order fulfilment experience. From preparing an order to delivery, returns and customer requests, sellers can manage every step through the seller panel.
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Shipping & Delivery
Once a customer places an order, the seller is responsible for preparing the product properly and making it ready for dispatch. Shipping arrangements may depend on the order, delivery location, product category and logistics service available for that shipment.
How Shipping Works
BilariBazar provides sellers with an organized order management process so that products can move from seller to customer smoothly.
Review the product, quantity, customer and delivery details.
Pack the correct product safely and keep it ready for dispatch.
Follow the applicable shipping or pickup instructions shown for the order.
Monitor the shipment status until the order reaches the customer.
Dispatch & Delivery Timeline
Sellers should process orders within the applicable processing timeline shown in the seller panel or communicated by BilariBazar. Actual delivery time may vary depending on the destination, logistics network, product type, weekends, holidays and other operational conditions.
Returns & Customer Requests
Customers may request a return or other order-related resolution where the order is eligible under the applicable BilariBazar return policy. Sellers are expected to cooperate with the return process and provide the required information when requested.
If a customer reports receiving a different product from the one ordered, the order may be reviewed for resolution.
Products reported as damaged may be reviewed based on the order details and available evidence.
Product-related complaints can be assessed according to the applicable product and return conditions.
Return requests may be reviewed before a final resolution is provided to the customer.
Return to Origin (RTO)
An order may be returned to the seller when it cannot be delivered to the customer. This may happen because of delivery-related issues, customer unavailability, incorrect delivery information or other applicable circumstances.
Sellers should inspect returned products when received and report any relevant issue through the applicable seller support process.
Order Cancellation
Orders may be cancelled in accordance with the applicable BilariBazar order and seller policies. Sellers should avoid cancelling confirmed orders unless there is a genuine reason and they are unable to fulfil the order.
Seller Responsibilities
A reliable shipping experience starts with accurate product information and proper order handling.
- Keep product information accurate and up to date.
- Maintain correct stock availability.
- Pack products safely and appropriately.
- Dispatch orders within the applicable processing timeline.
- Provide the correct product and quantity for every order.
- Respond promptly to customer or support-related requests.
- Follow applicable BilariBazar marketplace policies.
Sell Products Online with BilariBazar
Start selling your products online with BilariBazar and reach customers across India. Create your seller account, list your products and grow your business with a simple marketplace experience.